Terms & Conditions
The client is responsible for understanding these Terms & Conditions upon booking an appointment with Em Cosmetic Studio. Upon booking any services with Em Cosmetic Studio, you agree to the following Terms & Conditions.
Booking Policy
When you make a booking at Em Cosmetic Studio, the time allocated for your appointment is reserved exclusively for you. We no longer require upfront deposits to secure appointments. However, a valid card must be added to your booking through Fresha to secure your appointment and facilitate our cancellation and no-show policies.
By making a booking, you acknowledge and agree to the terms outlined below.
Cancellations & Rescheduling
We understand that circumstances can change. As your appointment time is reserved exclusively for you, we kindly ask that you provide as much notice as possible if your plans change.
Rescheduling requests made more than 48 hours before your appointment can be made free of charge, subject to availability.
Rescheduling is not available within 48 hours of your appointment. If you need to make changes within this period, your appointment must be cancelled and rebooked. A cancellation fee of 25% of the total booked service price will apply to cancellations made within 48 hours of your appointment, including same-day cancellations.
This fee helps compensate for the time allocated to your appointment and the potential loss of business resulting from late cancellations. Any applicable fee will be charged to the card details provided through Fresha.
If you need to make changes to your appointment, please contact Em Cosmetic Studio as soon as possible.
Late Arrivals
Please arrive on time for your scheduled appointment to ensure sufficient time to perform your treatment safely and to the highest standard.
Clients arriving more than 15 minutes late may have their appointment cancelled due to insufficient time to complete the treatment. In these circumstances, the cancellation policy will apply, and a fee of 25% of the booked service price may be charged.
Our treatments require precision and cannot be rushed. We appreciate your understanding and consideration for both our time and that of other clients.
Missed Appointments (No-Shows)
If you fail to attend your scheduled appointment without notice, this will be considered a no-show.
A no-show fee of 100% of the total booked service price will apply to appointments missed without notice. This fee may be charged to the card details provided through Fresha.
Payment of any outstanding cancellation or no-show fees may be required before future appointments can be secured.
We kindly ask that you contact us as early as possible if you are unable to attend your appointment.
Service Guarantee
The level of appointment preparation, aftercare and immunity (for healing) greatly affects the outcome of these procedures. Other factors also include prior tattoo, asymmetry of facial features, the skin type and tone, medications, underlying blood vessels etc. No guarantee can be made regarding the results as every skin responds differently. No guarantee can be made that a specific client will benefit the same as another from these procedures.
Whilst every effort is taken to ensure the best possible results, Em Cosmetic Studio, unfortunately, cannot guarantee this. We will always do our best to rectify or adjust where deemed necessary to get the outcome that you desire. Clients may require multiple touch up sessions to achieve their goals. In some cases, although rare, the skin may not retain the pigment even after multiple tattooing sessions. In this case, it is best to not continue with the tattooing treatments.
Appointment Preparation & Aftercare
Please ensure you have read ALL information outlined in the appointment preparation and aftercare tabs. It is imperative to follow all guidelines and restrictions for the best results possible. Failure to follow all pre and post care will result in a poor outcome. Please immediately direct any questions or concerns to Em Cosmetic Studio.
Minors & Companions
These procedures require full concentration from your artist. In the interest of you receiving undivided attention, as well as hygiene and health & safety reasons, children and minors are not permitted in the studio during a procedure. They also unfortunately cannot be left unattended outside of the studio. We therefore request that you make suitable arrangements for off site childcare.
Unless by prior arrangement, companions or drivers are also not permitted in the studio during a consultation or procedure as it is distracting for both you and your artist. They will be asked to wait outside.
Gift Cards, Referral Program & Discounts
Gift cards have a 12 month expiry from the date of purchase. This card may be used for multiple appointments and services using the full amount in its entirety.
Our referral program (refer a friend and receive $50 off any cosmetic tattoo treatment) is valid for one use only. The referred friend must write your name in the 'how did you hear about us' section on the consent form for this discount to be honoured.
If you have received a discount card or gift voucher flyer to the amount of $100 given by Em Cosmetic Studio, conditions do apply. This card/flyer is valid for any full price cosmetic tattoo treatment as a one time use only. It can not be used in conjuction with any other sale, discount or gift card. The amount is not transferable between people and cannnot be redeemed for cash.
Contraindications
Cosmetic tattoo is not suitable for everyone including those:
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Under 18 years of age
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Planning any medical/cosmetic surgery
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Recent tan from sun exposure or sun burn
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Prone to keloid scarring
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Epilepsy
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Suffer from severe allergies
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Have failed to comply with pre procedure care
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Have an event or holiday planned within 10 days from your treatment (Healing process will take a minimum 10 days. You cannot wear makeup on the treated area or expose the area to any sun until it has fully healed).
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Suffering from cancer/undergoing chemotherapy
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Suffering from major heart problems such as stroke/heart attack
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Have Type 1 diabetes (Will be required to obtain a medical clearance from your doctor)
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Problems with skin healing
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Blood disease
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Weak immune system
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Pregnant and breastfeeding
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Suffering from severe anxiety. If you are unsure and having doubts then it is advised not to get this procedure done.
If you present with a contraindication that has not been disclosed prior to your appointment, your treatment may need to be cancelled or rescheduled to ensure your safety and suitability for treatment. Where an appointment cannot proceed due to an undisclosed contraindication, a cancellation or rescheduling fee may apply in accordance with our booking policy.
Prior to any treatment at Em Cosmetic Studio, you will be required to complete a consent form. This will be sent to you via text message or email through our booking system, Fresha. If you prefer, a paper copy can be completed in the studio before your appointment.
Payment Methods
Payment is due in full on the day of your appointment. Cash is our preferred payment method. We also accept PayID and bank transfer, with card payments available where necessary.
If you have any questions regarding our policies, please contact us at info@emcosmeticstudio.com.